Contact
Get In Touch
We’d love to hear from you! Whether you have a question, a custom request, or just want to chat about handmade creations, we’re here to help. Reach out to us using the details below, and let’s bring your ideas to life!
Call us
Email Us
Store Hours
M-F: 8am–6pm
S-S: 9am–4pm
Visit us
25 Sorbus Avenue, Hadley, Telford, TF1 5TL
F.A.Q.
General Questions
If you cannot find the answers you are looking for here, just contact us. We would love hearing from you!
Do you take custom orders?
Absolutely! We specialize in personalized creations. Whether it’s a custom coaster set, a refurbished furniture piece, or a unique gift for an event, we’d love to craft something just for you. Send us a message, and let’s chat about your ideas!
How long does it take to complete a custom order?
Each piece is handcrafted with care, so timing varies based on the complexity of the project. Small items like coasters can take a few days, while larger custom furniture pieces may take a few weeks. We’ll always provide an estimated timeline before starting.
Do you offer shipping or local pickup?
Yes! We offer shipping for most small-to-medium-sized products and both local pickup and shipping for larger furniture pieces. Let us know your location, and we’ll figure out the best delivery option for you.
How to report a missing package?
If your package hasn’t arrived as expected, first check your tracking details. If it’s marked as delivered but you haven’t received it, please check with neighbors or your local post office. If you still can’t locate it, contact us, and we’ll assist in tracking it down.
Custom Order Timelines ?
Every custom order is unique, and the time needed to craft your piece will vary based on complexity. Here’s a general guideline:
✔️ Small Custom Items (Coasters, Engraved Pieces, etc.) – 3-7 business days
✔️ Medium Items (Furniture Refinishing, Decor Pieces, etc.) – 1-3 weeks
✔️ Large Custom Orders (Full Furniture Restorations, Event Creations, etc.) – 3-6 weeks
If you have a specific deadline, please contact us in advance, and we’ll let you know if we can accommodate your request.
How to cancel an order?
We start working on orders as soon as they are placed. If you need to cancel, please contact us within 24 hours of purchase. After this period, cancellations may not be possible, especially for custom or made-to-order items.
How to modify an order?
If you need to make changes to your order (such as adjusting custom details or shipping information), please let us know within 24 hours. After this timeframe, modifications may not be possible if production has already begun.
SHipping
Delivery Options & Guidelines
Pick Out a Space For Your New Furniture
Before your piece arrives, decide where it will go. This helps make sure it fits perfectly into your space and complements your home’s style
Measure Twice & Measure Again!
Double-check your measurements to avoid surprises. Make sure the furniture will fit through doorways, hallways, and staircases before delivery.
Clear a Path for Your Delivery
Remove any obstacles or fragile items along the way to make the delivery process easy and safe.
Ensure Entry Access For Your Delivery
If you live in an apartment or gated community, check if you need to reserve an elevator, notify the building management, or provide access instructions to make delivery seamless.
Report Damaged Item
We take great care in crafting and packaging our pieces, but if your item arrives damaged, please contact us within 48 hours of delivery. Send us an email with your order number and clear photos of the damage, and we’ll work on a solution as quickly as possible.
Track A Package
Once your order ships, we’ll send you a tracking number via email. You can use this to follow your package’s journey to your doorstep. If you need help with tracking, feel free to reach out!
Warranty & Quality Assurance
We take pride in the craftsmanship of every piece we create. While we do not offer formal warranties at this time, we stand by the quality of our work. If you experience any issues related to craftsmanship within 30 days of receiving your order, please reach out, and we’ll do our best to assist you.
Return & Refund Policy
At Kennerley Artisan Creations, every piece is handcrafted with care. Due to the nature of our work, we have the following policies in place:
Custom & Personalized Orders
All custom-made and personalized items are non-refundable and non-exchangeable, as they are uniquely crafted for you. However, if there is an issue with your order, please reach out, and we’ll do our best to assist.
Standard Returns
For non-customized items, we accept returns within 14 days of delivery, provided the item is in its original condition and packaging. Return shipping costs are the responsibility of the customer. Once we receive the item, we’ll process a refund minus the original shipping fee.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours with photos, and we will arrange a replacement or refund.
Store Credit
Exchanges
Since every piece is handmade, we currently do not offer direct exchanges. However, if you’re unsatisfied with your purchase, reach out, and we’ll work with you to find a solution.
Store credit
If a return is approved, you may choose store credit instead of a refund. Store credit never expires and can be used toward any future purchase, including custom orders.
Gift Cards
Looking for the perfect gift? We offer digital gift cards that allow your loved ones to choose their favorite handmade piece. Gift cards are non-refundable and do not expire.
Bulk & Wholesale Orders
Need a large order for an event, corporate gifting, or a special occasion? We offer bulk discounts for orders of multiple items. Since everything is handcrafted, please allow extra time for production. Contact us to discuss details, pricing, and lead times.